We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase and experience. We will happily accept returns or exchanges within 30 days on full-price items that follow the guidelin
Click here to start a return request. We will request a few pieces of information, including order number and the reason for the return. All return requests will processed within 48 hours. Please reach out to [email protected] for more info
If you have received something that is damaged, missing, or incorrect, we will work with you to replace it as quickly as possible. Please start a new return request, and choose damage as the reason for return. We may ask for an image of the damaged/i
Please note that we cannot accept returns or exchanges for any of our food products due to health compliance laws.
Our cigars arrive sealed and shrink wrapped in cellophane. We are unable to accept returns on opened boxes. If the box is sealed and unopened, we will accept returns or exchanges on cigars within 7 days upon receipt.
Our barrel-made products are curated by hand and may vary in color and creed. These differences in variation are completely normal, and is what makes our Pappy & Company products unique. These slight variations do not affect the functionality of our