Pappy & Company 

Find answers to FAQs, explore product details, understand our shipping & returns policies, and easily contact Pappy & Co for support.

Help Center - FAQs, Shipping, Returns & Contact | Pappy & Company

Cigar Storage

The seal on the cigar box has been cut

Barrel Fermented Blend Cigars

Traditional Blend Cigars

Cigar availability

Cigars

Do you sell the bourbon?

Why is the bourbon so expensive and difficult to find?

Bourbon

Barrel made products

Bourbon balls

Barrel Aged Coffee

Old Fashioned Mix

Brittle

Pepper Sauce

Barrel Aged Maple Syrup

Copper and Brass Care

Product Care and Shelf Life

Information & Policies

How to start a return request

Damaged items

Food Products

Tobacco Products

Handmade Items

Returns/Exchanges

Basic Information

Shipping Services & Timelines

Food Perishables

Tobacco Products - Cigars

Holiday Shipping

Do you offer international shipping?

Shipping Information

How do I know if I am entered into the sweepstakes?

Does my previous order count towards sweepstakes

How to enter sweepstakes

Bourbon Sweepstakes

Wholesale Inquiry

Cigars Wholesale

Wholesale opportunities

Shipping/tracking shows delivered but it hasn't arrived

Can I change the delivery address on my order?

What happens if I'm not home to sign for cigars?

How do I reset my password?

How do I check my rewards points and how do I redeem them?

American Express (AMEX) & Discover Payments

How can I ensure my package isn't stolen if it is delivered when I am not at home?

What should I do if my package is lost in transit or returned to the sender?

Can I combine discount codes on a single purchase?

Can I change the billing address after placing an order?

Retail Store

Can I purchase your products in a store near me?

Carriers & Transit Time

Returns, Damages, & Cancellations

Furniture Shipping Information

All articles

Categories

Cigars

Bourbon

Product Care and Shelf Life

Returns/Exchanges

Shipping Information

Bourbon Sweepstakes

Wholesale opportunities

FAQ

Furniture Shipping Information