Frequently Asked Questions
Receiving a delivery confirmation before the package has actually been delivered is not uncommon with both USPS and UPS, oddly enough. First, I would give it one to two business days from when you receive the delivery confirmation for it to arrive. I
Please reach out to us as soon as possible - there is small window of time to make the change before shipping depending on when the order is created, and when the request is sent across. We will always give a best effort to locate and change the orde
UPS will attempt delivery three times. If no one is available to sign for the cigars on none of the three attempts, the package will be sent back to us. To avoid any confusion we now offer UPS Access Point delivery for no extra charge. This delivery
If you have forgotten your password simply select “Forgot password” on the log in screen under Pappy Points, or in the profile icon on the top right of the site. This will send you an email to reset your password.
Below is some information that will hopefully be helpful in navigating the Rewards Program; how to earn points, how to redeem them, etc. If you need further assistance, please reach out to [email protected]. Pappy & Company’s Rewards Progra
There has been a recent change in our payment processing that affects how American Express and Discover cards are being accepted at this time. While we have accepted such payments in the past, currently, our new payment processor does not. You can ho
To ensure the safety of your package, consider selecting UPS access point delivery at checkout. This service allows your package to be delivered to a store where you can pick it up at your convenience, avoiding the risk of it being left unattended on
If your package has been lost in transit or returned to sender, please reach out for assistance. We can look into reshipping the order to you, or if the item is sold out, process a refund to your card within a specific date range. We strive to resolv
Unfortunately, we are unable to combine multiple discount codes on a single purchase. If you try to apply more than one discount code, some offers, such as free shipping, may not be applicable. You will need to choose which discount code you wish to
Unfortunately, we are unable to modify the billing address once an order is placed. For security reasons, billing information cannot be changed after a purchase has been processed. However, rest assured that your shipping address is set correctly, an
Our retail store is located at 843 East Market Street, Louisville, KY 40206. Unfortunately the retail store is currently closed due to some amazing renovations coming up! Stay tuned!. For questions - please email [email protected]
You just might! Please check out our Store Locator page where you can see if there are any stores in your area carrying Pappy & Co. products. If not, have your favorite local store(s) look into our Wholesale Program.