Shipping/tracking shows delivered but it hasn't arrivedUpdated 10 days ago
Receiving a delivery confirmation before the package has actually been delivered is not uncommon with both USPS and UPS, oddly enough. First, I would give it one to two business days from when you receive the delivery confirmation for it to arrive. If it still hasn't I would check with your neighbors to be sure it wasn't accidentally delivered to the wrong address. If you still do not have any luck, you will need to contact your local post office or UPS location and provide them the tracking number. From there, they can scan it and give you the exact location of the package. Sadly, once the orders leave our hands in the warehouse it becomes difficult to manage their whereabouts. If you feel like your package is lost please reach out to [email protected].
I hope this helps to clarify. I apologize for the inconvenience. It is just as frustrating for us as well!