Our furniture and other large items are shipped via specialized LTL (Less-than-Truckload) third-party carriers to ensure safe handling of high-value merchandise. After your custom furniture order is received, please allow an additional 4-10 days for

Our furniture and other large items are shipped via specialized LTL (Less-than-Truckload) third-party carriers to ensure safe handling of high-value merchandise.&#xA0;After your custom furniture order is received, please allow an additional&#xA0;4-10 days&#xA0;for the freight carrier to deliver your order, depending on your location. The carrier will contact you directly to schedule a delivery appointment. Promptly responding to the carrier will help expedite your delivery. You will receive a shipping confirmation email with the name of the carrier and the freight tracking.Delivery Options<ul><li dir="ltr" style="text-decoration:none;">Curbside Delivery (Standard):&#xA0;This is our standard delivery method.<ul><li dir="ltr" style="text-decoration:none;">Your order will arrive on a semi-trailer, likely secured to a pallet.</li><li dir="ltr" style="text-decoration:none;">You (or a representative)&#xA0;must be present&#xA0;at the scheduled time to accept the delivery.</li><li dir="ltr" style="text-decoration:none;">You are responsible for unloading the items from the truck. Many products are heavy, so please ensure you have the necessary assistance and equipment for a safe unloading process.</li><li dir="ltr" style="text-decoration:none;">You are responsible for unpacking the items and moving them into your home.</li><li dir="ltr" style="text-decoration:none;">A liftgate service may be available for an additional cost, depending on the carrier.</li></ul></li><li dir="ltr" style="text-decoration:none;">Doorside Delivery (Premium):&#xA0;For an additional fee, you may request doorside delivery. With this service, the delivery team will bring your item from the truck and up to your door or garage.&#xA0;</li><li dir="ltr" style="text-decoration:none;">White Glove Delivery (Ultra Premium)&#xA0;For an additional fee, the carrier will bring the item into your home and set up in the room of your choice.&#xA0;</li></ul>

Carriers & Transit Time

Damaged Items. While damages are rare, accidents can happen during transit. Please inspect your items thoroughly upon arrival. If you discover any damage:. DO NOT REFUSE THE DELIVERY. Make the delivery driver aware of the issues before they leave, if

Damaged Items&#xA0;While damages are rare, accidents can happen during transit. Please inspect your items thoroughly upon arrival.If you discover any damage:<ol><li dir="ltr" style="text-decoration:none;">DO NOT REFUSE THE DELIVERY.</li><li dir="ltr" style="text-decoration:none;">Make the delivery driver aware of the issues before they leave, if possible.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Clearly note and describe all damage on the&#xA0;Freight Bill of Lading&#xA0;(the document the driver will have you sign).</li><li dir="ltr" style="text-decoration:none;">Accept the shipment and contact us immediately by emailing&#xA0;customerservice@pappyco.com.</li><li dir="ltr" style="text-decoration:none;">Our team will file the claim with the shipper and arrange for a replacement.</li></ol>Return &amp; Exchange Policy<ul><li dir="ltr" style="text-decoration:none;">Made-to-Order &amp; Custom Furniture:&#xA0;All sales on custom and made-to-order furniture are&#xA0;final. We do not accept returns or offer refunds on these items.</li><li dir="ltr" style="text-decoration:none;">This does not include carrier damage or any other product defect or damage.&#xA0;</li></ul><h3 dir="ltr" id="product-disclaimer">Product Disclaimer</h3>Our furniture is crafted from authentic bourbon barrel staves, which may display small splits, knots, joint lines, or other organic features. These are normal characteristics of reclaimed barrel wood and are not considered quality defects. Please note that expansion or contraction of the wood due to extreme variations in temperature or humidity is not covered.

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