Carriers & Transit TimeUpdated 2 hours ago

Our furniture and other large items are shipped via specialized LTL (Less-than-Truckload) third-party carriers to ensure safe handling of high-value merchandise. 

After your custom furniture order is received, please allow an additional 4-10 days for the freight carrier to deliver your order, depending on your location. The carrier will contact you directly to schedule a delivery appointment. Promptly responding to the carrier will help expedite your delivery. You will receive a shipping confirmation email with the name of the carrier and the freight tracking.

Delivery Options

• Curbside Delivery (Standard): This is our standard delivery method.

  • Your order will arrive on a semi-trailer, likely secured to a pallet.

  • You (or a representative) must be present at the scheduled time to accept the delivery.

  • You are responsible for unloading the items from the truck. Many products are heavy, so please ensure you have the necessary assistance and equipment for a safe unloading process.

  • You are responsible for unpacking the items and moving them into your home.

  • A liftgate service may be available for an additional cost, depending on the carrier.

• Doorside Delivery (Premium): For an additional fee, you may request doorside delivery. With this service, the delivery team will bring your item from the truck and up to your door or garage. 

• White Glove Delivery (Ultra Premium) For an additional fee, the carrier will bring the item into your home and set up in the room of your choice.