Pappy & Company 

Pappy and Company operations ships all customer orders same day through 2 PM EST Monday &#x2013; Friday. Any order received after 2 PM EST will ship the next business day.UPS and USPS are our primary carriers for shipping. We also offer UPS International for international addresses.If your order qualifies for free shipping, we will use the most economical shipping method possible.If you need expedited shipping to receive a package sooner, please select 1 day or 2 day delivery (UPS). Please note: UPS only ships on a Monday-Friday schedule. If you select 2 day shipping after 2 PM EST on Thursday, that package will ship from our warehouse on Friday and deliver on Tuesday.All packages are made from high quality sustainable materials, will be packed with the utmost care, and contain both a packing slip of the items and other literature about who processed your order.You will receive an order confirmation right after your order is placed to your email, as well as a shipment notification once the item has officially shipped.

Pappy and Company operations ships all customer orders same day through 2 PM EST Monday – Friday. Any order received after 2 PM EST will ship the next business day. UPS and USPS are our primary carriers for shipping. We also offer UPS International f

Basic Information

Shipping Information

Cigar Storage

The seal on the cigar box has been cut

Barrel Fermented Blend Cigars

Traditional Blend Cigars

Cigar availability

Cigars

Do you sell the bourbon?

Why is the bourbon so expensive and difficult to find?

Bourbon

Barrel made products

Bourbon balls

Barrel Aged Coffee

Old Fashioned Mix

Brittle

Pepper Sauce

Barrel Aged Maple Syrup

Copper and Brass Care

Product Care and Shelf Life

Information & Policies

How to start a return request

Damaged items

Food Products

Tobacco Products

Handmade Items

Returns/Exchanges

Shipping Services & Timelines

Food Perishables

Tobacco Products - Cigars

Holiday Shipping

Do you offer international shipping?

How do I know if I am entered into the sweepstakes?

Does my previous order count towards sweepstakes

How to enter sweepstakes

Bourbon Sweepstakes

Wholesale Inquiry

Cigars Wholesale

Wholesale opportunities

Shipping/tracking shows delivered but it hasn't arrived

Can I change the delivery address on my order?

What happens if I'm not home to sign for cigars?

How do I reset my password?

How do I check my rewards points and how do I redeem them?

American Express (AMEX) & Discover Payments

How can I ensure my package isn't stolen if it is delivered when I am not at home?

Basic InformationUpdated 10 days ago